Bell's USELESS Sympatico Billing

Bell's USELESS Sympatico Billing Customer chat line conversation TODAY

Intro I have been disscussing, detailing on the net Bell's indequate pretentious, poor services, internet and customer services and specific included now for many many months.. even in October 2007
http://thenonconformer.blogspot.com/2007/10/choosing-cable-or-dsl-internet-service.html
also see my letter below Friday, October 19, 2007 To my MP Paul Martin MP-
Using our rights to communicate with our elected representatives, news media.
http://thenonconformer.blogspot.com/2007/10/to-my-mp-paul-martin-mp.html

10:14:38 AM System Welcome Paul Kambulow.
10:14:38 AM System Connecting to server. Please wait...
10:14:38 AM System Connected to server.
10:14:47 AM System Kalai (SCI-274230) has joined the session.
10:14:47 AM System Connected with Kalai (SCI-274230).
10:14:47 AM Kalai (SCI-274230) Hi Paul Kambulow, welcome to Bell Sympatico Services, my name is Kalai (SCI-274230). By looking at the option you have selected, I see that you have questions regarding your Sympatico account, how may I assist you with this?
10:14:54 AM PK Re: KMM16616921V25471L0KM (KMM16681313V70004L0KM)
10:15:21 AM PK Your voiceless computer just phoned me up complaining about payments for my accounts..
10:15:25 AM PK Bell Executive care Sasha Rollins is supposed to be the one to be getting back to me and not a computer.
10:15:37 AM PK AND what Bell account.. It seems I have two different accounts.. one I had authorized, and one Bell had made up on it's own without my knowledge or approval.
10:15:46 AM PK As I said to bell about this too Don't you dare steal the money from my approved account to Bell's false account also now
10:15:54 AM PK talking to Bell is a waste of time for all you get mostly is lies in reply too
10:16:02 AM PK Like I have written Attention: Bell Executive Care, Sasha Rollin / Bell Billing accounting department May 1, 2008
10:16:19 AM PK So Bell let me clearly again repeat what I have now often written to you before in more detail too, that I am rightfully not paying you ever for your false, distorted, unauthorized new Monthly internet contract changes in 2008, any inapplicable interests charges too in 2008, that I had not preauthorized, approved even, but I had and am still rightfully asking you to provide me one year free unlimited internet services plus one damages of $1,000 rightfully even because -
10:16:42 AM PK a) Bell you had not only violated the internet, the spirit of the agreement agreed upon by me in December 2007 of 6 months free internet unlimited services to compensate to your past undeniable, unacceptable previous contract breaches and
10:17:22 AM PK had wrongfully billed me for unauthorized, unrequested internet contract upgrade changes and unrequested modem equipment upgrade , plus for your still not supplying a continuous, reliable, steady high speed internet services to me even during the whole 4 months of 2008..
10:17:34 AM PK The only 2008 contract I rightfully also still do recognize is the continuance of the 2006, 2007 unlimited, high speed contract I have, had with you.. It takes Bell to really screw things up. They sure did that now too
10:18:08 AM Kalai (SCI-274230) Please give me a moment.
10:18:18 AM Kalai (SCI-274230) So that I can transfer your chat to our manager.
10:18:28 AM System You are being transferred to another Agent. Please stand by...
10:18:28 AM System Kalai (SCI-274230) has left this session.
10:18:28 AM System Ram (SCI-11579) has joined the session.
10:18:28 AM System Connected with Ram (SCI-11579).
10:19:08 AM Ram (SCI-11579) Hi Paul, this is supervisor here and glad to continue the session from here.
10:19:30 AM PK Please note I today by mail have received your unofficial my monthly high speed unlimited internet billing statements from you for the last 6 months unsigned and incomplete firstly, so how can you EVEN expect rightfully now for me to pay you when you cannot deliver what I have asked the last 6 weeks to me in this?
10:20:09 AM PK On top of that while the statements for November 2007, December 2007 and January 2008 monthly high speed unlimited internet billing statement showing a total service charge of 54.13 for January 2008 were paid for and they are all very clear, satisfactory
10:20:26 AM PK But in unacceptable direct contrast the now received, mailed statements for the subsequent months for the monthly high speed unlimited internet billing statements are not at all similar, not even as simple, but unacceptably they are unacceptably distorted still, confusing , full of unacceptable irregularities, unacceptable extra charges now next.. that I unacceptably have many time now asked you by phone, in writing to rightfully deal with and correct.
10:20:52 AM PK Amongst my many other rightful demands to you too now. IT IS SHEER UNACCEPTABLE STUPIDITY, DISSERVICE ON YOUR PART THAT I HAVE EVEN TO TALK TO YOU ABOUT THIS FOR MONTHS TOO.
10:21:07 AM PK My monthly high speed unlimited internet billing statement for February 2008 firstly do not show any services and equipment charges, etc, at all , note none at all, but unacceptable in March 2008 Bell shows me some new, unacceptable different services and unacceptable equipment charges of $103.90 and next the other charges of 286.97 .
10:21:17 AM PK AND I HAVE ALREADY DETAILED MY OBJECTIONS TO THESE UNACCEPTABLE AND UNSPECIFIED CHARGES, AND WHAT TO KNOW AS TO WHAT ACCOUNT THESE CHARGES WERE APPLIED TOO NOW TOO?
10:21:25 AM PK Now since undeniably too I was not aware OF THEM EVEN, GOT NO NOTICE OF THEM OFFICIALLY TOO, I did not authorize, or pre approve nor have not authorized YOU TO CONTINUE ANY BANK ACCOUNTS WITHDRAWALS to the changes, OR FIRSTLY STILL TO MAKE ANY CHANGES TO MY ACCOUNT AS WELL these changes are all inapplicable and unbillable to me still too and rightfully so.
10:21:34 AM PK You have once again unacceptably violated my contract agreement, obligations, for which I have asked you rightfully now for further dames too undeniably as well.
10:21:38 AM Ram (SCI-11579) Paul, sorry to ask this ,will you please be specific with your issue, so that I can help you in a better way.
10:22:15 AM PK specific .. what you cannot read.. you cheat, lie steal at bell and you want me to pay for it.. dream on
10:22:31 AM PK Why did Bell phone me for money this morning?
10:23:18 AM Ram (SCI-11579) I'm here to help you Paul. please hold on for an moment while I pull your records from my end.
10:23:23 AM PK There is no official continued bell contract with me this year cause I had not got notice of the changes or had approved them at all
10:24:33 AM PK Send me official replies to my many letters on this even the last 6 weeks posted on the net now too
10:25:58 AM Ram (SCI-11579) When I checked your account ,its in performance plan with account is active status with 12 months contract at $41.95 per month which was tied on January 29th 2008.
10:26:19 AM PK tell me when my old contract of 2006, 2007 had started and ended, and who had renewed a new upgraded contract for I sure did not in 2008
10:26:55 AM PK your lying records are a bunch of lies.
10:27:32 AM PK to get a commission a bell employee had made the change without my request, knowledge , approval in 2008.. undeniable too
10:27:38 AM Ram (SCI-11579) Let me check your previous records and tell you about this.
10:28:47 AM PK Give me the proof I had requested the upgrades in 2008 and I had authorized them in writing too for the modem too
10:29:52 AM PK Your stupid records do not show my objection to Bell's lies posted on the internet, sent to bell now too and why?
10:30:08 AM Ram (SCI-11579) Paul, we do have a record that the upgrade to performance plan was done on January 29th.
10:30:17 AM PK liar I did not request or authorize it, prove it in writing that I did Prove it..
10:31:01 AM PK your lying employees word is not good enough not at all
10:31:48 AM Ram (SCI-11579) Before the upgrade was done , you were paying at performance price . and now you have the same price.
10:32:39 AM PK cut out the crap prove first I had approved priorly too and that I asked the 2008 upgrades
10:33:07 AM PK I had unlimited downloads.. and do I have that now too?
10:33:48 AM Ram (SCI-11579) Sorry Paul, the unlimited bandwidth is not offered for any customers and it was stopped by Sympatico.
10:34:32 AM PK Then there is no valid contract with me by Bell
10:34:36 AM PK My monthly high speed unlimited internet billing statement for February 2008 firstly do not show any services and equipment charges, etc, at all , note none at all, but unacceptable in March 2008 Bell shows me some new, unacceptable different services and unacceptable equipment charges of $103.90 and next the other charges of 286.97 .
10:34:52 AM PK So Bell let me clearly again repeat what I have now often written to you before in more detail too, that I am rightfully not paying you ever for your false, distorted, unauthorized new Monthly internet contract changes in 2008, any inapplicable interests charges too in 2008, that I had not preauthorized, approved even, but I had and am still rightfully asking you to provide me one year free unlimited internet services plus one damages of $1,000 rightfully even because -
10:35:01 AM PK a) Bell you had not only violated the internet, the spirit of the agreement agreed upon by me in December 2007 of 6 months free internet unlimited services to compensate to your past undeniable, unacceptable previous contract breaches and
10:35:09 AM PK b) Bell you next wrongfully still even gave me much too much further undeniable, unacceptable, additional abuses, harassments, human rights violations, internet speed and email problems, clear contract violations in the first 4 months of 2008, even where you had made changes to my Internet contract, had wrongfully billed me for unauthorized, unrequested internet contract upgrade changes and unrequested modem equipment upgrade , plus for your still not supplying a continuous, reliable, steady high speed internet services to me even during the whole 4 months of 2008..
10:35:16 AM PK The only 2008 contract I rightfully also still do recognize is the continuance of the 2006, 2007 unlimited, high speed contract I have, had with you.. It takes Bell to really screw things up. They sure did that now too
10:35:29 AM PK The only 2008 contract I rightfully also still do recognize is the continuance of the 2006, 2007 unlimited, high speed contract I have, had with you.. It takes Bell to really screw things up. They sure did that now too
10:35:47 AM PK Bell had wrongfully billed me for unauthorized, unrequested internet contract upgrade changes and unrequested modem equipment upgrade , plus for your still not supplying a continuous, reliable, steady high speed internet services to me even during the whole 4 months of 2008..
10:35:48 AM Ram (SCI-11579) Even when the contract on 2007 got expired , the unlimited will not be continued after that.
10:36:07 AM PK Bell you next wrongfully still even gave me much too much further undeniable, unacceptable, additional abuses, harassments, human rights violations, internet speed and email problems, clear contract violations in the first 4 months of 2008, even where you had made changes to my Internet contract,
10:36:57 AM PK Bell had lied to me .. Sasha Rollins in December had promised me 6 months of high speed unlimited downloads free.. so you guys are liars, in breach of contract
10:36:59 AM Ram (SCI-11579) Give me a moment while I check the billing from my end.
10:37:39 AM Ram (SCI-11579) Let me also check in what way you were wrongly charged and tell you the right thing.
10:38:48 AM PK ..Bell had lied to me ..Bell's Sasha Rollins in December 2007 December 13, 15 , had promised me next in writing 6 months of high speed unlimited downloads free.. so you guys are liars, in breach of contract too..
10:40:09 AM Ram (SCI-11579) Paul, when I checked the bills, I see that you have a pending balance of $77.76 in your account.
10:40:49 AM PK that is crap.. more lies.. that balance is for the new revised account with unauthorized changes
10:40:54 AM PK talking to Bell is a waste of time for all you get mostly is lies, desertions in reply too
10:42:09 AM Ram (SCI-11579) Paul, we are here to help you at anytime. For us customer satisfaction is more important.
10:42:15 AM PK Your one sided records are lies.. I have letters from Sasha, My replies too, all posted on the net, that I had sent to you
10:42:29 AM Ram (SCI-11579) I'm also looking for the records that you are saying about the unlimited bandwidth.
10:42:31 AM PK liar, you have been no help at all
10:42:58 AM PK you have been no help at all I have been writing to Bell about this for months too
10:43:19 AM Ram (SCI-11579) Under any circumstances, the records will be kept and updated by the associates regarding the conversation with the customers.
10:44:00 AM PK your record are Sasha Rollins lies, distortions, and where is you lying proof that I had approved the new contract changes still? liars is what you all really are still mostly
10:44:36 AM PK http://thenonconformer.blogspot.com/
10:44:42 AM PK well it is on the net
10:45:37 AM PK If there is any such promise is given, it will be there Paul. and what in the world did you think the credit on my account now where there in 2008 for me ? well for my good behavior or Bell's breach of contract?
10:46:30 AM PK talking to you is still useless, waste of the customers time as we all can clearly, will see Bell is dishonest
10:46:59 AM Ram (SCI-11579) When I checked the account from my end for the month of December there is no record for unlimited bandwidth. Will you please look for any confirmation number from your side for this , so that I can check from my end. This will be very easy for me to search over.
10:48:15 AM PK Read my post the ref number useless.. it is posted on 3 internet sites too already for months. KMM16616921V25471L0KM (KMM16681313V70004L0KM)
10:48:27 AM PK Like I said your records are lies, half truth.
10:49:38 AM PK for you Bell liars still did not prove that I had approved of any contract changes in 2008, none at all
10:49:39 AM Ram (SCI-11579) Sorry Paul, the reference number does not matches with any of our records.
10:49:59 AM Ram (SCI-11579) Paul, may I know how much you got charged before tying this new contract?
10:50:09 AM PK sorry does not help anyone.. and you Bell liars still did not prove that I had approved of any contract changes in 2008, none at all
10:51:04 AM PK Look up my November billing.. that you Bell sent me statements for the last 6 months yesterday
10:51:09 AM PK and you Bell liars still did not prove that I had approved of any contract changes in 2008, none at all
10:52:49 AM Ram (SCI-11579) For the month of November, you were charged $45.95 per month.
10:53:09 AM Ram (SCI-11579) Now you are in a contract which is at $41.95 per month.
10:53:32 AM PK in July 2007 bell promised me unlimited 6 meg service next
10:54:02 AM PK in December 2007 bell promised me unlimited 6 meg service next again in writing
10:54:16 AM PK you pervert the new contract has extra charges do not change the subject..
10:55:19 AM PK and you Bell liars still did not prove that I had approved of any contract changes in 2008, none at all so do it..
10:57:04 AM PK you better take a review of contract law too http://thenonconformer.wordpress.com/
10:57:35 AM PK http://thenonconformer.wordpress.com/2008/04/28/action-not-mere-words-needed/
10:58:25 AM PK http://thenonconformer.wordpress.com/2008/04/27/basic-contract-law/
10:58:44 AM PK so where is your proof I accepted the contract changes? where?
11:00:51 AM PK I have a record of this whole conversation and I will send it to all the news editors, governments too how you did not help me, how you changed the subject.. did not give me suitable answers too.
11:01:40 AM Ram (SCI-11579) Paul, I apologies for any inconvenience caused to you.
11:01:46 AM PK so where is your proof that I had accepted your contract changes in 2008
11:02:00 AM PK apology not accepted, mere lies
11:02:30 AM Ram (SCI-11579) We have a record as I said before, from our side for the upgrade, its a written documentation by the agent .
11:02:35 AM PK apology not accepted, mere lies and pretence, deal with my concerns, questions still
11:03:10 AM Ram (SCI-11579) That upgrade being done for you. This will only be documented after getting approval from the customers.
11:03:25 AM PK like I said you are a liar, Bell is a liar and where is your written proof I had made the changes, mail it to me and all.. I have contradictory records of my own.. proof that Bell and you lie
11:03:40 AM Ram (SCI-11579) The same way ,after getting approval from you, our agent had documented those things.
11:03:59 AM PK crap.. That upgrade being done for you. This will only be documented after getting approval from the customers. is not true at all,, liar
11:04:02 AM PK liar
11:04:20 AM Ram (SCI-11579) Since it was done over the voice ,the documentation was done manually by the agent.
11:04:57 AM PK crap.. so you have no proof.. not written confirmation from me,
11:05:18 AM PK you admit you have no poof I had requested the changes from me in writing
11:06:00 AM Ram (SCI-11579) Paul , kindly understand, we normally get confirmation over the phone and proceed with the upgrade.
11:06:17 AM PK so you admit you have no poof I had requested the changes from me in writing and you know I in writing had undeniably asked the Police to review these Bell frauds, THE RCMP
11:06:30 AM Ram (SCI-11579) If anything would have done on chat, there will be written documentation.
11:07:00 AM Ram (SCI-11579) And also, it was clearly mentioned that upgrade is being done.
11:07:01 AM PK LIAR.. Bell LIED TO ME IN WRITING, BY PHONE THE LAST 18 MONTHS AS I HAD DETAILED ON THE PHONE..
11:07:58 AM PK LIAR I HAVE A RECORD OF A PREVIOUS CHAT CONFIRMING THAT I DID NOT REQUEST THE CHANGES AND THAT RECORD IS POSTED ON THE NETT FOR ALL TO READ TOO
11:08:10 AM PK Bell IS A LIAR.. UNDENIABLY.
11:08:43 AM PK YOU HAVE NO WRITTEN PROOF FROM ME CONFIRMING, ASKING, AUTHORIZING THE CHANGES BUT YOU undeniably DO HAVE ME OBJECTING TO THEM FOR MOTHS EHH
11:09:48 AM PK YOUR LYING SPINS, DETOURS, DISTORTIONS OF NO HELP STILL TO ME TOO
11:10:39 AM PK Re: KMM16616921V25471L0KM (KMM16681313V70004L0KM)
11:10:50 AM Ram (SCI-11579) Paul, am trying to do all the help that you need and working hard to resolve this issue.
11:11:26 AM PK WHICH SO FAR IS NOTHING
11:11:31 AM PK Bell had they not abused, screwed their customers so often, the customers would not have so readily transferred to the cable ISPs.
11:12:38 AM PK HERE IS WHAT YOU DO YOU PUT IN THE RECORD I HAVE CONFIRMED THAT YOU Bell ARE LIARS AND HAVE MADE CHANGES TO THE CONTRACT WITHOUT MY PERMISSIONS SO YOU WILL NOT BE PAID FOR IT AND YOU CAN TAKE ME TO COURT SO I CAN ENTER MY RECORDS INTO THE COURT RECORD FOR ALL TO SEE NOW TOO
11:16:00 AM Ram (SCI-11579) Paul, in order to make your issue resolved ,I want to help you in this issue. Since you are looking for unlimited bandwidth, I suggest you contact Usage Queue Number: 1-866-424-0182. They will resolve the issue for you right away.
11:17:11 AM Ram (SCI-11579) They will do what you are looking for and give you the necessary things.
11:17:40 AM PK I suggest you do that.. cause I will post your buck passing now on the net too.
11:17:44 AM PK $18.95 Internet Montreal www.acanac.ca Prices include tax Residential High Speed ADSL without any Limits No Blocked Ports or Traffic Shapping
Unlimited Downloading 100 GB of Online Storage Up to 5 Mbps Download and 800 Kbps No Setup Fee
http://www.acanac.ca/DSL.html?gclid=CIz7hMTLzZICFRE0FQod3HcWIA "
11:17:51 AM Ram (SCI-11579) They are dedicated department working on bandwidth usage limits and offers, they will certainly help .I assure you on this.
11:18:02 AM PK crap.
11:18:44 AM PK I only talked to them 12 times and they have yet to call me back and that fact is posted on the net on my sites I had mentioned to you before. I am serious in what I say and do too
11:19:08 AM PK you and they are going to be fully exposed by me to all.. really
11:19:25 AM PK and you have that in writing from me too
11:20:41 AM Ram (SCI-11579) Paul, I understand how this really upsets you, however I can arrange a callback for you , so that our technician will call you back and transfer to the concerned department.
11:20:49 AM PK
11:21:33 AM PK arrange all the Bell lies you want but my post goes on the net still too in full too http://thenonconformer.blogspot.com
11:23:30 AM PK you did not give me the proof I had asked for the new upgraded contract changes, extras still and why was that? you cannot and never will in truth, in reality.
11:24:01 AM Ram (SCI-11579) I am trying to help you from my end, that's why I said will arrange for the call back, definitely this time a call back will be arranged for you, regarding this issue and transferred to the concerned department.
11:24:21 AM PK NOW HERE IS WHAT YOU DO YOU PUT IN YOUR RECORD I HAVE CONFIRMED THAT YOU BELL SYMPATICO ARE LIARS AND HAVE MADE CHANGES TO THE CONTRACT WITHOUT MY PERMISSIONS SO YOU WILL NOT BE PAID FOR IT AND YOU CAN TAKE ME TO COURT SO I CAN ENTER MY RECORDS INTO THE COURT RECORD FOR ALL TO SEE NOW TOO
11:24:52 AM PK BELL LIES TO ME ALL THE TIME LIKE YOU DID TOO
11:25:22 AM PK I HAVE BEEN COMPLAINING FOR MONTHS IN writing ON 30 INTERNET SITES THAT BELL HAS NOT DEALT WITH THIS TOO
11:25:31 AM Ram (SCI-11579) No Paul, we never give wrong information to the customers.
11:25:37 AM PK LIAR
11:26:20 AM PK YOU DID NOT GIVE OUT TRUE INFORMATION, I PROVED TO THE FEDERAL CONSUMER AFFAIRS MINISTER BELL IS GUILTY OF FRAUD, MISLEADING ADDS TOO
11:26:42 AM PK YOU ALL MOSTLY LIE .. LOOK AT YOUR RESULTS TO ME HERE, THE USELESS HELP
11:27:01 AM Ram (SCI-11579) I will take this issue across and put it across for you to investigate on this issue.
11:27:08 AM PK WHY DID YOU WASTE MY TIME WHEN YOU CANNOT HELP ME AT ALL HERE? WHY
11:27:23 AM PK DO ALL YOU WANT, IT MEANS NOTHING.. BELL LIES.
11:27:57 AM PK BELL LIES MOSTLY LIKE I SAID IN writing BY MY OWN WITNESS THE LAST 18 MONTHS. UNACCEPTABLE
11:29:03 AM PK DO YOUR INVESTIGATIONS, TAGS, REPORTS, FOLLOW-UP.. WHILE I SHOW AGAIN AND AGAIN WHAT A BAD JOB BELL DOES HERE TOO
11:30:05 AM PK Bye for now, you wasted enough time of mine with nothing good to show for it too.. your best is never good enough, just cheap words, real actions show itself to all
11:30:11 AM Ram (SCI-11579) I will make sure this is the last time , you are chatting for this particular issue. I will put all my notes and submit the feedback on behalf of you to Sympatico and get this issue investigated as early as possible.
11:30:30 AM PK I will believe it when I see it
11:30:33 AM PK bye
11:30:52 AM PK read about it on the NET still too http://thenonconformer.blogspot.com